Shipping Policy


1. Delivery time and Carrier

All orders are prepared and shipped out from RATED GREEN warehouse located in South Korea. Processing takes 2 to 3 business days. 

Once your order is shipped, you will be able to see the shipment details on “My Orders” page. The estimated delivery time is 10~35 business days.


K-Packet: 20 ~ 35 business days

EMS: 15 ~ 20 business days

DHL: 10 ~ 15 business days

Estimted time of delivery is based on the worse case scenerio ( it usually takes shorter to reach most countries )


Please note that circumstances out of our control such as weather conditions, natural disasters, holiday delays, etc. may cause shipping delays and postponements.


*If received a defective item or a product you did not order

If you have received a wrong or defective item, please contact our Customer Support Team as soon as possible. 

We will investigate on the issue and get back to you with a solution. 

Please make sure to enter your contact information and photo(s) of the products you received and the parcel box for better and faster assistance.



2. Destination Countries

Countries where you can buy locally

Please note that in the countries where we have an exclusive distributor, you may buy RATED GREEN locally through various on/offline channels. 

The countries with an exclusive distributor are


Indonesia / Vietnam / Russia / Ukraine / Uzbekistan / Spain / France / Germany / Italy / Poland


We strongly recommend you buy RATED GREEN products from their homepage.

Our exclusive partners carry our complete lines, and you will be able to receive a shipment much faster as it is domestically delivered. 

Please visit following sites to purchase RATED GREEN in following countries.


Indonesia : www.sociolla.com

Vietnam : www.vn.sociolla.com

Ukraine :  https://inspo.uz/

Uzbekistan : sisters-distribution.com.ua

EU : www.miin-cosmetics.com


We are shipping to ALL countries listed below.



K-Packet / EMS


Australia

Canada

Brazil

China

Japan

Malaysia

Hong Kong

New Zealand

Philippines

Singapore

Taiwan

Thailan

England

USA









DHL


Afghanistan (AF)

Albania (AL)

Algeria (DZ)

American Samoa (AS)

Andorra (AD)

Angola (AO)

Anguilla (AI)

Antigua (AG)

Argentina (AR)

Armenia (AM)

Aruba (AW)

Australia (AU)

Austria (AT)

Azerbaijan (AZ)

Bahamas (BS)

Bahrain (BH)

Bangladesh (BD)

Barbados (BB)

Belarus (BY)

Belgium (BE)

Belize (BZ)

Benin (BJ)

Bermuda (BM)

Bhutan (BT)

Bolivia (BO)

Bonaire (XB)

Bosnia & Herzegovina(BA)

Botswana (BW)

Brazil (BR)

Brunei (BN)

Bulgaria (BG)

Burkina Faso (BF)

Burundi (BI)

Cambodia (KH)

Cameroon (CM)

Canada (CA)

Canary Islands, The (IC)

Cape Verde (CV)

Cayman Islands (KY)

Central African Rep(CF)

Chad (TD)

Chile (CL)

China (CN)

Colombia (CO)

Comoros (KM)

Congo (CG)

Congo, DPR (CD)

Cook Islands (CK)

Costa Rica (CR)

Cote D Ivoire (CI)

Croatia (HR)

Cuba (CU)

Curacao (XC)

Cyprus (CY)

Czech Rep., The (CZ)

Denmark (DK)

Djibouti (DJ)

Dominica (DM)

Dominican Rep. (DO)

Ecuador (EC)

Egypt (EG)

El Salvador (SV)

Eritrea (ER)

Estonia (EE)

Ethiopia (ET)

Falkland Islands (FK)

Faroe Islands (FO)

Fiji (FJ)

Finland (FI)

French Guyana (GF)

Gabon (GA)

Gambia (GM)

Georgia (GE)

Ghana (GH)

Gibraltar (GI)

Greece (GR)

Greenland (GL)

Grenada (GD)

Guadeloupe (GP)

Guam (GU)

Guatemala (GT)

Guernsey (GG)

Guinea Rep. (GN)

Guinea-Bissau (GW)

Guinea-Equatorial (GQ)

Guyana (British) (GY)

Haiti (HT)

Honduras (HN)

Hong Kong (HK)

Hungary (HU)

Iceland (IS)

India (IN)

Iran (IR)

Iraq (IQ)

Ireland, Rep. Of (IE)

Israel (IL)

Jamaica (JM)

Japan (JP)

Jersey (JE)

Jordan (JO)

Kenya (KE)

Kiribati (KI)

Korea, D.P.R Of (KP)

Kosovo (KV)

Kuwait (KW)

Kyrgyzstan (KG)

Laos (LA)

Latvia (LV)

Lebanon (LB)

Lesotho (LS)

Liberia (LR)

Libya (LY)

Liechtenstein (LI)

Lithuania (LT)

Luxembourg (LU)

Macau (MO)

Madagascar (MG)

Malawi (MW)

Malaysia (MY)

Maldives (MV)

Mali (ML)

Malta (MT)

Mariana Islands (MP)

Marshall Islands (MH)

Martinique (MQ)

Mauritania (MR)

Mauritius (MU)

Mayotte (YT)

Mexico (MX)

Micronesia (FM)

Moldova, Rep. Of (MD)

Monaco (MC)

Mongolia (MN)

Montenegro, Rep Of (ME)

Montserrat (MS)

Morocco (MA)

Mozambique (MZ)

Myanmar (MM)

Namibia (NA)

Nauru, Rep. Of (NR)

Nepal (NP)

Netherlands, The (NL)

Nevis (XN)

New Caledonia (NC)

New Zealand (NZ)

Nicaragua (NI)

Niger (NE)

Nigeria (NG)

Niue (NU)

North Macedonia (MK)

Norway (NO)

Oman (OM)

Pakistan (PK)

Palau (PW)

Panama (PA)

Papua New Guinea (PG)

Paraguay (PY)

Peru (PE)

Philippines, The (PH)

Portugal (PT)

Puerto Rico (PR)

Qatar (QA)

Reunion, Island Of (RE)

Romania (RO)

Rwanda (RW)

Saint Helena (SH)

Samoa (WS)

San Marino (SM)

Sao Tome And Principe (ST)

Saudi Arabia (SA)

Senegal (SN)

Serbia, Rep. Of (RS)

Seychelles (SC)

Sierra Leone (SL)

Singapore (SG)

Slovakia (SK)

Slovenia (SI)

Solomon Islands (SB)

Somalia (SO)

Somaliland, Rep Of (XS)

South Africa (ZA)

South Sudan (SS)

Sri Lanka (LK)

St. Barthelemy (XY)

St. Eustatius (XE)

St. Kitts (KN)

St. Lucia (LC)

St. Maarten (XM)

St. Vincent (VC)

Sudan (SD)

Suriname (SR)

Swaziland (SZ)

Sweden (SE)

Syria (SY)

Tahiti (PF)

Taiwan (TW)

Tajikistan (TJ)

Tanzania (TZ)

Thailand (TH)

Timor-Leste (TL)

Togo (TG)

Tonga (TO)

Trinidad And Tobago (TT)

Tunisia (TN)

Turkey (TR)

Turkmenistan (TM)

Turks & Caicos (TC)

Tuvalu (TV)

USA (US)

Uganda (UG)

United Arab Emirates (AE)

United Kingdom (GB)

Uruguay (UY)

Vanuatu (VU)

Vatican City (VA)

Venezuela (VE)

Virgin Islands-British (VG)

Virgin Islands-US (VI)

Yemen, Rep. Of (YE)

Zambia (ZM)

Zimbabwe (ZW)



3. Delivery Failure

- Missing

If a parcel does not reach a customer within 60 days, we consider it as missing. In these cases, we can re-send a new parcel or process a refund.


- Unclaimed Return

Orders that are returned due to incorrect or missing address information, shipping fees are non-refundable. 

We are happy to re-ship the order to you; however, additional shipping charges will apply to re-ship the items to



4. Customs Related Issues

The recipient is the importer of record and must comply with all laws and regulations of the destination. 

Orders shipped outside of South Korea may be subject to import taxes, customs duties and fees levied by the destination country. 

The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. 

Additional charges for customs clearance must be fulfilled by the recipient; RATED GREEN has no control over these charges, nor can RATED GREEN predict what they may be. 

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, 

it can cause delays beyond our original delivery time estimation.


IMPORTANT:  The recipient of the order will be responsible for any import duties or taxes charged by recipient's countries as part of clearing their parcel through customs or 

when they receive their item. We will not be accepting returns on orders due to taxes issues.


Please contact us if you have further questions regarding shipping matters.

Please note that our shipping policy may change any time without notification.



Shipping Policy



1. Delivery time and Carrier

All orders are prepared and shipped out from RATED GREEN warehouse located in South Korea. Processing takes 2 to 3 business days. Once your order is shipped, you will be able to see the shipment details on “My Orders” page. The estimated delivery time is 10~35 business days.


K-Packet: 20 ~ 35 business days

EMS: 15 ~ 20 business days

DHL: 10 ~ 15 business days


Estimted time of delivery is based on the worse case scenerio ( it usually takes shorter to reach most countries )


Please note that circumstances out of our control such as weather conditions, natural disasters, holiday delays, etc. may cause shipping delays and postponements.


*If received a defective item or a product you did not order

If you have received a wrong or defective item, please contact our Customer Support Team as soon as possible. We will investigate on the issue and get back to you with a solution. Please make sure to enter your contact information and photo(s) of the products you received and the parcel box for better and faster assistance.



2. Destination Countries


Countries where you can buy locally

Please note that in the countries where we have an exclusive distributor, you may buy RATED GREEN locally through various on/offline channels. The countries with an exclusive distributor are

Indonesia / Vietnam / Russia / Ukraine / Uzbekistan / Spain / France / Germany / Italy / Poland


We strongly recommend you buy RATED GREEN products from their homepage. Our exclusive partners carry our complete lines, and you will be able to receive a shipment much faster as it is domestically delivered. Please visit following sites to purchase RATED GREEN in following countries.


Indonesia :  www.sociolla.com

Vietnam :  www.vn.sociolla.com

Ukraine : sisters-distribution.com.ua 

Uzbekistan :  https://inspo.uz/

EU :  www.miin-cosmetics.com


We are shipping to ALL countries listed below.




K-Packet / EMS


Australia

Canada

Brazil

China

Hong Kong

Japan

Malaysia

New Zealand

Philippines

Singapore

Taiwan

Thailand

England

US









DHL


Afghanistan (AF)

Madagascar (MG)

Albania (AL)

Malawi (MW)

Algeria (DZ)

Malaysia (MY)

American Samoa (AS)

Maldives (MV)

Andorra (AD)

Mali (ML)

Angola (AO)

Malta (MT)

Anguilla (AI)

Mariana Islands (MP)

Antigua (AG)

Marshall Islands (MH)

Argentina (AR)

Martinique (MQ)

Armenia (AM)

Mauritania (MR)

Aruba (AW)

Mauritius (MU)

Australia (AU)

Mayotte (YT)

Austria (AT)

Mexico (MX)

Azerbaijan (AZ)

Micronesia (FM)

Bahamas (BS)

Moldova, Rep. Of (MD)

Bahrain (BH)

Monaco (MC)

Bangladesh (BD)

Mongolia (MN)

Barbados (BB)

Montenegro, Rep Of (ME)

Belarus (BY)

Montserrat (MS)

Belgium (BE)

Morocco (MA)

Belize (BZ)

Mozambique (MZ)

Benin (BJ)

Myanmar (MM)

Bermuda (BM)

Namibia (NA)

Bhutan (BT)

Nauru, Rep. Of (NR)

Bolivia (BO)

Nepal (NP)

Bonaire (XB)

Netherlands, The (NL)

Bosnia & Herzegovina(BA)

Nevis (XN)

Botswana (BW)

New Caledonia (NC)

Brazil (BR)

New Zealand (NZ)

Brunei (BN)

Nicaragua (NI)

Bulgaria (BG)

Niger (NE)

Burkina Faso (BF)

Nigeria (NG)

Burundi (BI)

Niue (NU)

Cambodia (KH)

North Macedonia (MK)

Cameroon (CM)

Norway (NO)

Canada (CA)

Oman (OM)

Canary Islands, The (IC)

Pakistan (PK)

Cape Verde (CV)

Palau (PW)

Cayman Islands (KY)

Panama (PA)

Central African Rep(CF)

Papua New Guinea (PG)

Chad (TD)

Paraguay (PY)

Chile (CL)

Peru (PE)

China (CN)

Philippines, The (PH)

Colombia (CO)

Portugal (PT)

Comoros (KM)

Puerto Rico (PR)

Congo (CG)

Qatar (QA)

Congo, DPR (CD)

Reunion, Island Of (RE)

Cook Islands (CK)

Romania (RO)

Costa Rica (CR)

Rwanda (RW)

Cote D Ivoire (CI)

Saint Helena (SH)

Croatia (HR)

Samoa (WS)

Cuba (CU)

San Marino (SM)

Curacao (XC)

Sao Tome And Principe (ST)

Cyprus (CY)

Saudi Arabia (SA)

Czech Rep., The (CZ)

Senegal (SN)

Denmark (DK)

Serbia, Rep. Of (RS)

Djibouti (DJ)

Seychelles (SC)

Dominica (DM)

Sierra Leone (SL)

Dominican Rep. (DO)

Singapore (SG)

Ecuador (EC)

Slovakia (SK)

Egypt (EG)

Slovenia (SI)

El Salvador (SV)

Solomon Islands (SB)

Eritrea (ER)

Somalia (SO)

Estonia (EE)

Somaliland, Rep Of (XS)

Ethiopia (ET)

South Africa (ZA)

Falkland Islands (FK)

South Sudan (SS)

Faroe Islands (FO)

Sri Lanka (LK)

Fiji (FJ)

St. Barthelemy (XY)

Finland (FI)

St. Eustatius (XE)

French Guyana (GF)

St. Kitts (KN)

Gabon (GA)

St. Lucia (LC)

Gambia (GM)

St. Maarten (XM)

Georgia (GE)

St. Vincent (VC)

Ghana (GH)

Sudan (SD)

Gibraltar (GI)

Suriname (SR)

Greece (GR)

Swaziland (SZ)

Greenland (GL)

Sweden (SE)

Grenada (GD)

Syria (SY)

Guadeloupe (GP)

Tahiti (PF)

Guam (GU)

Taiwan (TW)

Guatemala (GT)

Tajikistan (TJ)

Guernsey (GG)

Tanzania (TZ)

Guinea Rep. (GN)

Thailand (TH)

Guinea-Bissau (GW)

Timor-Leste (TL)

Guinea-Equatorial (GQ)

Togo (TG)

Guyana (British) (GY)

Tonga (TO)

Haiti (HT)

Trinidad And Tobago (TT)

Honduras (HN)

Tunisia (TN)

Hong Kong (HK)

Turkey (TR)

Hungary (HU)

Turkmenistan (TM)

Iceland (IS)

Turks & Caicos (TC)

India (IN)

Tuvalu (TV)

Iran (IR)

USA (US)

Iraq (IQ)

Uganda (UG)

Ireland, Rep. Of (IE)

United Arab Emirates (AE)

Israel (IL)

United Kingdom (GB)

Jamaica (JM)

Uruguay (UY)

Japan (JP)

Vanuatu (VU)

Jersey (JE)

Vatican City (VA)

Jordan (JO)

Venezuela (VE)

Kenya (KE)

Virgin Islands-British (VG)

Kiribati (KI)

Virgin Islands-US (VI)

Korea,  D.P.R Of (KP)

Yemen, Rep. Of (YE)

Kosovo (KV)

Zambia (ZM)

Kuwait (KW)

Zimbabwe (ZW)

Kyrgyzstan (KG)


Laos (LA)


Latvia (LV)


Lebanon (LB)


Lesotho (LS)


Liberia (LR)


Libya (LY)


Liechtenstein (LI)


Lithuania (LT)


Luxembourg (LU)


Macau (MO)








 

3. Delivery Failure


- Missing

If a parcel does not reach a customer within 60 days, we consider it as missing. In these cases, we can re-send a new parcel or process a refund.


- Unclaimed Return
Orders that are returned due to incorrect or missing address information, shipping fees are non-refundable. We are happy to re-ship the order to you; however, additional shipping charges will apply to re-ship the items to the correct address. Therefore, make sure to enter correct address and contact information.




4. Customs Related Issues


The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of South Korea may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; RATED GREEN has no control over these charges, nor can RATED GREEN predict what they may be. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery time estimation.


IMPORTANT:  The recipient of the order will be responsible for any import duties or taxes charged by recipient's countries as part of clearing their parcel through customs or when they receive their item. We will not be accepting returns on orders due to taxes issues.


Please contact us if you have further questions regarding shipping matters.

Please note that our shipping policy may change any time without notification.



RH&B BRANDS, INC. TEL : +82-2-6959-7001 E-MAIL : info@rhnb.co.kr

ADDRESS : A 1305, 128, Beobwon-ro, Songpa-gu, Seoul, Republic of Korea 05854

COPYRIGHT ⓒ 2018 RATEDGREEN ALL RIGHTS RESERVED.